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Privacy Policy

What we collect through this site, how we use it, and the choices you have.

Effective date: October 29, 2026

This policy explains what information Nutricel Labs collects through nutricellabs.com, how we use it, and the choices you have. Nutricel Labs is operated by Plymouth Commercial Services, LLC ("Nutricel Labs", "we", "us"). Questions go to info@nutricel.store.

What we collect

Information you give us

  • Estimate and contact forms. Your name, email, company or brand name, the services or products you are interested in, format, quantities, and anything you write in the message or notes field.
  • Accounts. If you create an account, your email address and password. Passwords are handled by our authentication provider and are stored in hashed form, not in plain text. We may also keep basic profile details tied to your account.
  • Live chat. The messages you send in the chat window, and your name or email if you choose to give them so we can reply.
  • Email and phone. Whatever you send us when you email info@nutricel.store or call (321) 312-0057.

Information collected automatically

  • Site usage. Our own analytics records the pages you view, the page that sent you here, campaign tags in the link (for example utm_source or an ad click id), your browser type, the text of buttons and links you click, options you pick in menus, time on page, and how far you scroll. It does not record what you type into form fields.
  • Technical data. Like any website, our hosting provider receives your IP address and basic request details when your browser loads a page.

Cookies and local storage

We use a small number of first-party cookies and browser storage items. We do not currently use advertising cookies, third-party ad pixels, or session-recording tools on this site.

  • nc_vid (cookie, 1 year) and nc_sid (cookie, 30 minutes of inactivity): random ids that let our analytics count visits and visitors. They do not contain your name or email.
  • nutricelQuote (local storage): the items in your estimate, kept on your device until you send or clear it.
  • nutricelAuth (local storage): keeps you signed in to your account.
  • Chat (local storage): remembers your chat conversation on this device.

If your browser sends a Global Privacy Control signal, our analytics does not set its cookies or record your visit. You can also block or delete cookies in your browser settings. The site still works without analytics cookies, though signing in and the estimate builder need local storage.

Our pages load fonts from Google Fonts, so Google receives your IP address and browser details when a page loads.

How we use it

  • To reply to you, prepare estimates, and talk through a possible manufacturing project.
  • To run your account and keep it secure.
  • To understand which pages and services people use so we can improve the site.
  • To keep records of our business conversations and meet legal obligations.

We do not sell your personal information, and we do not share it for cross-site advertising.

Who we share it with

We share information only with service providers that help us run the site and our business, and only as needed for that work:

  • Vercel, which hosts the website.
  • Supabase, which hosts our database, accounts, and analytics records.
  • Resend, which delivers the emails our forms send to our team.
  • Google Fonts, which serves the fonts on our pages.

Form submissions and chat messages are also copied into our internal customer management system so our team can follow up. We may also disclose information if the law requires it, to protect our rights or the safety of others, or as part of a sale or reorganization of the business.

How long we keep it

We keep inquiry, account, and chat records for as long as we need them to work with you and run our business, and as required for tax, legal, or accounting reasons. After that we delete them or strip out details that identify you.

Your choices

You can ask us to show you, correct, or delete the personal information we hold about you by emailing info@nutricel.store. We may need to confirm your identity first, and we may keep some records where the law requires it. Depending on where you live, you may have additional rights under local law, and we will honor them as required.

Security

We use reasonable safeguards, including encrypted connections and access controls, to protect your information. No website or system is completely secure, so we cannot guarantee that information will never be accessed without permission.

Children

This site is for businesses and is not meant for anyone under 18. We do not knowingly collect information from children.

Changes to this policy

If we change how we handle information, we will update this page and the effective date above.

Contact

Plymouth Commercial Services, LLC, doing business as Nutricel Labs
3455 Hield Rd, Melbourne, FL 32904
info@nutricel.store
(321) 312-0057